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Terms & Policies

Last Updated: July 13, 2021

Driver terms

Last Updated: August 26, 2020

By downloading or using the ChargeLab app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to ChargeLab Inc.

ChargeLab Inc. is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The ChargeLab app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the ChargeLab app won’t work properly or at all.

You should be aware that there are certain things that ChargeLab Inc. will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but ChargeLab Inc. cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, ChargeLab Inc. cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, ChargeLab Inc. cannot accept responsibility.

With respect to ChargeLab Inc.’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. ChargeLab Inc. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. ChargeLab Inc. does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Site host terms

Last Updated: March 6, 2022

By signing a ChargeLab Order Form (once executed by both Parties, the “Order Form”), logging into the dashboard made available by ChargeLab at https://dashboard.chargelab.co (the “Dashboard”) or otherwise engaging ChargeLab Inc. for the services described in Section 1 of this Agreement ("Services”), the customer identified in the Order Form or the Dashboard, as applicable (“Customer”) hereby enters into this ChargeLab Network Services Agreement with ChargeLab Inc. (“ChargeLab”), a Delaware corporation with a mailing address at 1049 El Monte Ave, Suite C #592, Mountain View, CA 94040. This ChargeLab Network Services Agreement incorporates the terms and conditions of the Order Form or the Dashboard, as applicable, and depending on the products and services ordered or used by Customer, may incorporate Supplementary Terms and Conditions (together, the “Agreement”). The Agreement will be a binding agreement effective on the date set out in the Order Form or the first date the services described herein are used by Customer (the “Effective Date”) and will apply to Services and Hardware (if any), provided by ChargeLab to Customer. Capitalized terms not otherwise defined in these Terms and Conditions will have the meanings ascribed to such terms in the Order Form or the Dashboard, as applicable. In this Agreement ChargeLab and Customer are the "Parties".

1. Network Services and Support

Subject to and in accordance with the terms of this Agreement, ChargeLab will use commercially reasonable efforts to provide Customer the Network Services. “Network Services” consist of ChargeLab’s proprietary solution for connecting and administering electric vehicle charging stations (“EVCS”), both Level 2 charging stations (“Level 2 EVCS”) and DC fast charging stations (“DCFC”). For Network Services, the EVCS are already, or will be, installed by a third-party at properties owned or managed by Customer, as specified in the Order Form or the Dashboard (“Sites”). Customer may use the Network Services to connect and administer the EVCS.

As part of the Network Services, ChargeLab will provide services to facilitate individual end users’ (“End Users”) access to the EVCS under a separate agreement between ChargeLab and the End Users. If Customer charges for EVCS access and use, Network Services include billing fees to the End Users for their usage of the EVCS (“EVCS Usage Fees”). ChargeLab will remit all EVCS Usage Fees to Customer, less any Transaction Fees owed to ChargeLab pursuant to Section 5.1 of these Terms and Conditions. Customer hereby grants ChargeLab exclusive rights to bill EVCS Usage Fees to End Users. As a condition of using the Network Services, Customer may not bill End Users directly for usage of the EVCS or engage a third-party to bill EVCS Usage Fees, submetering fees, parking fees, or any other type of fee related to the usage of the EVCS.

Certain EVCS may be eligible to generate low-carbon fuel standard credits, clean fuel standard credits, clean fuel credits, carbon offsets, renewable fuels credits, emissions reduction units, or other credits, benefits, reductions, offsets, and allowances (“Carbon Credits”). ChargeLab maintains registration and administrative reporting cadences with various governing entities for the purpose of claiming Carbon Credits related to the use of the EVCS. As part of the Network Services, ChargeLab will file and claim Carbon Credits on Customer’s behalf. ChargeLab will remit to Customer any applicable proceeds earned from Carbon Credits generated by Customer’s EVCS, less Credit Processing Fees owed to ChargeLab pursuant to Section 5.1 of these Terms and Conditions. Customer hereby grants ChargeLab exclusive rights to claim Carbon Credits related to the use of the EVCS, unless otherwise agreed to in writing by both Parties.

ChargeLab will use commercially reasonable efforts to provide Customer with technical support services in accordance with the tier of Network Services selected in the Order Form or Dashboard, as applicable, as follows:

Tier 1 – qualified agents to respond as quickly as possible though a provided toll free number and 24/7 call center service. ChargeLab may also provide SMS, in-app chat, and email support in addition to the call center service.

Tier 2 – qualified technicians to respond to all site host inquiries sent to sitehosts@chargelab.co within 24 hours of request (excluding weekends or official holidays).

ChargeLab will not be held responsible for support failures caused by failures in telecommunications networks, misuse of the EVCS by End Users or other events outside ChargeLab’s reasonable control.

2. Restrictions and Responsibilities

Except as provided in any Supplementary Terms, Customer will be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Network Services, including, without limitation, EVCS, EVCS firmware, modems, networking, electrical wire, conduit, transformers, disconnects, breakers, panels, hardware and the like (“Equipment”). Customer will be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords), and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.

Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by ChargeLab or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party other than End Users; or remove any proprietary notices or labels. With respect to any Software that is distributed or provided to Customer for use on Customer premises or devices, ChargeLab hereby grants Customer a non-exclusive, non-transferable, non-sublicensable license to use such Software during the Term only in connection with the Services.

3. Confidentiality

Each Party (“Receiving Party”) understands that the other Party (“Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (“Confidential Information” of the Disclosing Party). Confidential Information of ChargeLab includes non-public information regarding features, functionality and performance of the Services and, if applicable, the Hardware. Confidential Information of Customer includes non-public data provided by Customer to ChargeLab to enable the provision of the Services and, if applicable, the Hardware (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Confidential Information, and (ii) not to use any such Confidential Information except to carry out its obligations under this Agreement. The Disclosing Party agrees that the foregoing will not apply with respect to any Confidential Information after five (5) years following the disclosure thereof. Confidential Information will not include any information that the Receiving Party can document (a) is or becomes generally available to the public, (b) was in its possession or known by it prior to receipt from the Disclosing Party, (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Confidential Information of the Disclosing Party.

Notwithstanding Section 3.1, Receiving Party may disclose Disclosing Party’s Confidential Information to the extent that such disclosure is required by applicable law or by the order of a court or similar judicial or administrative body, provided that, except to the extent prohibited by law, the Receiving Party promptly notifies Disclosing Party in writing of such required disclosure and cooperates with Disclosing Party to seek an appropriate protective order.

4. Proprietary Rights

ChargeLab will own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection withServices, and (c) all intellectual property rights related to any of the foregoing.

Except as expressly set forth in this Agreement, nothing in this Agreement assigns or grants to ChargeLab any right, title or interest including any intellectual property rights in or to Customer Data. The Customer will be responsible for maintaining, protecting, and making backups of Customer Data. To the extent permitted by applicable law, ChargeLab will not be liable for any failure to store, or for loss or corruption of Customer Data. The Customer grants to ChargeLab, and its subcontractors a nonexclusive, worldwide, royalty-free, irrevocable, sublicensable, and fully paid-up right during the Term to access, collect, use, process, store, disclose, transmit, copy, modify and display Customer Data to:

provide the Services;

improve and enhance the Services and its other offerings; and

produce or generate data, information or other materials that are not identified as relating to a particular individual or company (such data, information and materials, the “Aggregated Data”). ChargeLab may use, process, store, disclose and transmit the Aggregated Data for any purpose and without restriction or obligation to the Customer of any kind. Aggregated Data is not Customer Data and is not the Customer’s Confidential Information.

5. Payment of Fees

Customer will pay ChargeLab the then-applicable fees described in the Order Form or Dashboard for the Services and, if applicable, the Hardware, in accordance with the terms therein (the “Fees”). This includes one-time fees for provisioning EVCS on ChargeLab’s servers (the “Activation Fees”), annual fees for the Network Services (the “Network Service Fees”), fees based on the processing of EVCS Usage Fees by ChargeLab (the “Transaction Fees”), and fees based on filing Carbon Credits (the “Credit Processing Fees”). All Fees specified in this Agreement do not include any applicable sales, services, goods and services, harmonized sales or use taxes. ChargeLab reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term or then‑current renewal term, upon thirty (30) days prior notice to Customer. If Customer believes that ChargeLab has billed Customer incorrectly, Customer must contact ChargeLab no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to accounting@chargelab.co.

If ChargeLab bills through an invoice, full payment must be received by ChargeLab thirty (30) days after the mailing date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month (19.56% per year) on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Services.

All references herein and in the Order Form or the Dashboard to currency are to Canadian currency and all payments will be made in Canadian currency unless otherwise agreed to in writing.

6. Term and Termination

Subject to earlier termination as provided below, this Agreement including any Supplemental Terms, is for the Contract Length specified in the Order Form or the Dashboard (“Initial Term”) and will be automatically renewed for additional periods of the same duration (“Renewal Term”) and unless either Party requests termination at least thirty (30) days prior to the end of the then-current term Initial Term and any Renewal Terms (Initial Term and Renewal Term together the “Term”).

Either Party may terminate this Agreement upon thirty (30) days’ notice (or by ChargeLab without notice in the case of nonpayment by Customer), if the other Party materially breaches any of the terms or conditions of this Agreement. Customer will pay in full for the Services, as applicable, up to and including the last day on which the Services are provided.

All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.

7. Warranty and Disclaimer

ChargeLab will use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by ChargeLab or by third-party providers, or because of other causes beyond ChargeLab’s reasonable control, but ChargeLab will use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. CHARGELAB DOES NOT WARRANT THAT THE SERVICES WILLBE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED “AS IS” AND CHARGELAB DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT

8. Indemnity

Customer hereby agrees to indemnify and hold harmless ChargeLab against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and legal fees) in connection with any claim or action that arises from any from Customer’s use of Services or Hardware contrary to the terms of this Agreement, any Policy published by ChargeLab or contrary to applicable laws.

9. Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON ARISING FROM CHARGELAB’S NEGLIGENCE, CHARGELAB AND ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES WILL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS,SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS OR LOST PROFITS; (B) FOR ANY INDIRECT, EXEMPLARY, PUNITIVE INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND CHARGELAB’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO CHARGELAB FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE INITIAL ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE,WHETHER OR NOT CHARGELAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Miscellaneous

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with ChargeLab’s prior written consent. ChargeLab may transfer and assign any of its rights and obligations under this Agreement without consent. This Agreement is the complete and exclusive statement of the mutual understanding of the Parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both Parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind ChargeLab in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing Party will be entitled to recover costs and legal fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement will be governed by the laws of Ontario without regard to its conflict of law provisions.

Privacy Policy

Last updated: July 13, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Services and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Services. By using the Services, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Services or parts of our Services.
  • Company (referred to as either "the Company", "We", "Us"; or "Our"; in this Agreement) refers to ChargeLab Inc., a company registered in the United States and Canada with a U.S. mailing address of 1049 El Monte Ave, Suite C #592, Mountain View, CA 94040 and a Canadian mailing address of 2967 Dundas St. W. #872, Toronto, ON M6P 1Z2.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers the United States or Canada.
  • Device means any device that can access the Services such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Services refers to Websites owned by ChargeLab (www.chargelab.co, www.chargelab.io, www.chargelab.app, www.charge.id, www.chrg.co); the ChargeLab app for iOS and Android; Text & Go™ services offered over SMS (excluding SMS delivery services provided by your mobile phone carrier); electric vehicle charger (EVC) connectivity and usage services; and other services that ChargeLab may offer from time to time.
  • Services Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform services related to the Services or to assist the Company in analyzing how the Services is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit or data related to an electric vehicle charging session).
  • Websites refers to ChargeLab's websites, accessible from www.chargelab.co, www.chargelab.io, www.chargelab.app, www.charge.id, or www.chrg.co.
  • You means the individual accessing or using the Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to email address; first and last name; phone number; address, city, state/province, ZIP/postal code; company; and usage data.

Usage Data

Usage Data is collected automatically when using the Services.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Services by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Services or when You access the Services by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Services.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Services.

For more information about the cookies we use and your choices regarding cookies, please read our Cookie Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Services, including to monitor the usage of our Services.
  • To manage Your Account: to manage Your registration as a user of the Services. The Personal Data You provide can give You access to different functionalities of the Services that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Services.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.

We may share your personal information in the following situations:

  • With Services Providers: We may share Your personal information with Services Providers to monitor and analyze the use of our Services,  to contact You.
  • For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With your Electricity Provider: We may share or Transfer Your personal information to Your local Electricity Provider, including the Jamaica Public Service Company Limited if You access our Services from Jamaica.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Services, or We are legally obligated to retain this data for longer time periods.

Personal user data is retained indefinitely, but will be deleted within 60 days of contract termination or account deletion. Users can delete their account from within the app.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to—and maintained on—computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Services; protect the personal safety of Users of the Services or the public; protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if you are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Services may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: support@chargelab.co‍
  • By visiting this page on our website: www.chargelab.co/contact‍
  • By toll-free phone call from the United States or Canada: 1 (800) 636-0986‍
  • By U.S. mail: 1049 El Monte Ave, Suite C #592, Mountain View, CA 94040
  • By Canadian mail: 2967 Dundas St. W. #872, Toronto, ON M6P 1Z2

Cookie Policy

Last updated: October 16, 2020

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cookies Policy:

  • Company (referred to as either "the Company", "We", "Us"; or "Our"; in this Agreement) refers to ChargeLab Inc., a company registered in the United States and Canada with a U.S. mailing address of 1049 El Monte Ave, Suite C #592, Mountain View, CA 94040 and a Canadian mailing address of 2967 Dundas St. W. #872, Toronto, ON M6P 1Z2.
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Websites refers to ChargeLab's websites, accessible from www.chargelab.co, www.chargelab.io, www.chargelab.app, www.charge.id, or www.chrg.co.
  • You means the individual accessing or using the Websites, or a company, or any legal entity on behalf of which such individual is accessing or using the Websites, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide You with services available through the Websites and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Functionality Cookies

  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Websites, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Websites.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Websites, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Websites and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

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