First, check the charger

• Indicator lights should alternate between blue and purple
• If indicator lights are alternating between blue and turquoise, and your charger is not connected to ChargeLab, follow the ‘clearing Wi-Fi settings in your Grizzl-E manual’
• If not, reboot the charger by unplugging the charger or resetting the breaker if hardwired

Next, check home home Wi-Fi network

• Connect to same network as charger and test internet connection
• Confirm the Wi-Fi password is correct
• Check signal strength and network proximity to charger
• Check any security settings

Try again to connect your charger through the app 

If you’re unable to connect your charger, please contact our support team via in-app chat or support@chargelab.co.